Paraj Organics follows a straightforward “Refund, Shipping Time, Return & Cancellation Policy” 

 

Overview

Our refund and returns policy lasts 24 hours. If 24 hours have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

 

  • Gift cards
  • Downloadable products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 24 hours after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at parajorganics@gmail.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Ground Floor – 3, Astha Apartment, opposite Sandesh Press, Vastrapur, Ahmedabad, Gujarat 380015.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Delivery Time

The delivery will be done on same day, as per availability of stocks and after confirmation of order with the customer.

 

Shipping returns

To return your product, you should mail your product to: Ground Floor – 3, Astha Apartment, opposite Sandesh Press, Vastrapur, Ahmedabad, Gujarat 380015.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Cancellations Policy

An order cancellation request will be accepted only if the product has not yet been shipped by us.

If request for cancellation is accepted, you are entitled to get a refund of the entire amount.

Paraj Organics reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.

Need help?

Contact us at parajorganics@gmail.com for questions related to refunds and returns.

 

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